Mon, February 08, 2010 - 1:56:07

Robin Recounts Her Amazing NICE Experience

All of us, I’m sure, have mixed feelings about ordering things over the web.  Unless you are buying from a large national seller (a book from Amazon or a pair of jeans from The Gap), you often don’t know who you are dealing with and click the order button with fingers crossed, silently hoping the dealer is reputable. 
 
With all the cold weather we’ve been having this winter, I decided my dog Ella needed a coat for those 20-degree and under days.  Although she’s pretty big and furry, I had noticed that the really cold weather was bothering her a bit and set out in search for a solution to the problem.
 
I went on line and looked for dog coats that were warm, not silly (I am generally not a fan of dog wardrobes) and well made and I found one from a small company based in Maryland.  So, I measured Ella and placed my order for the coat. 

It came surprisingly fast - in two days (instead of the 10 days I had been warned to expect).  Unfortunately it was a little too big, so, the next day I called the company.  The woman, who is the proprietor of the business, personally helped me re-measure my dog.  I told her I would send the too large coat back, but to my amazement, she told me not to do that until I had received the new one.  That way I could make a decision between the two.  She didn’t ask me for any additional payment—which surprised me. After all, she was sending me additional merchandise. 

Then, the next day, I received the a package containing the new coat, which the proprietor had overnighted.  Not only did the new coat fit, she had included a $6.00 refund for the difference between the larger and smaller size with a note that said I should cash it if I decided to keep the smaller one. 
 
I was stunned to receive this level of service and trust doing business on-line.  I immediately sent back the larger size and included a warm thank you note as well as a copy of The Power of Nice.
 
The company is True Fit Dog Coats and the owner is Jennifer Miller.  Anyone out there who has a dog that’s a bit chilly this winter should check out her site www.truefitdogcoats.com . 

Posted by Linda and Robin